I finally had to call head office so we will see where that goes. I tried to email, call, leave messages about my stay, and no response. At checkout I asked if that room was meant for hotel staff and family and friends and they admitted to me that it was and they only put people in there if really full. The floors were so stained as well, thank god I brought sandals. I was charged for a city view room and saw afterwards that my room shouldve been more than $100 less. It took 8.5 hours to get a TV remote after 3 times asking, the towels only took two times of asking. I tried calling for towels but couldnt reach anyone, so we had to go to our dinner plans unshowered. There was no chair to put our stuff on, no towels, no towel racks even, no TV remote and a very stained floor. They ended up putting us in the first room beside the lobby, which was the most basic room, and definatly not set up for guests. A very long wait to check in just for starters.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

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